Helpdesk Ticketing System

 

Are your support e-mails getting lost with junk mail? Looking to use new technology to your advantage? Then a helpdesk ticketing system might be the trick. Hey, good day folks, I’m André Garvogue, your friendly host here for CareerFH! Helpdesk ticketing system also known as help desk software, helpdesk software, open-source ticket system, open-source ticketing system is platform that allows businesses (large or small), organizations or non-profits corporation to resolves problems.

Instead of using an e-mail address such as support@yoursite.com, which can lead to miscommunication because the e-mail may be filtered out by the spam filters (which accidently happens), a helpdesk ticketing system solution allows communication to happen seamlessly. It also gets rid of the pointless chat, like an e-mail saying: "Thank you" should not be in a support e-mail inbox. Don't get me wrong, it's nice to get positive feedback but if your company grows very large, when you scale it up, that one e-mail can become a thousand e-mails.

How much time will take to open all those other non-business related issues?

These will clutter your inbox from the real problems that you have to solve. First the user would go on your support page, fill out their information with the issue, chose a priority level and select to which department this ticket should be assign, such as billing, sales, technical support, etc. The sky's the limit every part can be customizable and tailored to your business needs. Once the issue has been logged in the helpdesk ticketing system, a notification will appear on your end. The ticket can be assign, re-assigned, you can see the status, if it's been resolved or not, you can escalate it and another cool feature is that it tracks everything making it pretty easy to view and analyze reports.

When the ticket has been answered, the helpdesk ticketing system will automatically send an e-mail to the client to let them know the issue has been looked after that they can log in to the helpdesk ticketing system to view the results. Say the client didn't get any e-mails after a couple days (it may be filtered out) but the client can still go see the status of their tickets by logging into the help desk software. There are many different support ticket systems that exist but from my experience the two most popular helpdesk ticketing system that I know of are Zendesk.com and OSTicket.com.

Zendesk is very popular amongst a lot of internet marketers and software developers. Basically it's what the pros use. They've got affordable solutions for businesses but if you're just starting out then I'd consider another option.

My personal recommendation would be to go with the open-source ticket system OSTicket.com as it's an open-source platform and you get "more bang for the buck".

They have a free version and a paid version of the OSTicket open-source platform called "Support System". The free version you'd have to maintain everything, figure out everything, how it works, etc. You got to be somewhat tech savvy to do this but you'd still have to have our own servers which cost money. It's way more to time consuming and there's a multitude of problems that can arise, like what if the systems crashes or there's an update to the software, what about the back ups, you'd be responsible to maintain all that. It's an option but you've got to consider the value of your time to play around with all the "trial and error" stuff.

Your systems and follow-ups are too important to be "lost" in a programming accident. Whereas their paid version, it's $9 USD per month per agent and they take care of everything (hosting, training, support, guaranteed up time, daily backups, etc.).

You have access to a team of experts for support, which is peace of mind. Especially as a business owner, you've already got so much on your plate, you don't need a helpdesk ticketing system issue.

You can get more details here. Plus they offer 1 month of free trial with no financial commitment. I think this is one of the best ways to start and try it out. Keep in mind these 2 are not the only players in town. Here's a list of other helpdesk ticketing systems available out there.

Like always, I encourage you to look at them and choose whatever works best for you. Paid Help Desk System SupportSystem.com - This is the paid version of the open source software OSTicket. ZenDesk.com - Very popular in the internet marketing crowd.

Kayako.com - Lots of well-known big mainstream companies use this one. UserVoice.com - This one is more than just a help desk; it's also a CRM (Customer Relationship Management) software.

Free Open-Source Helpdesk System OSTicket.

com ETicketSupport.com OTRS.com Trellis by Accord5.com What about you, how will you be using your helpdesk ticketing system? Share your thoughts and comments down below and thanks for watching this episode CareerFH – Start Your Career From Home Today!

If you want more tips and tricks on starting your own Career From Home then come visit our blog at www.careerfh.com. There you’ll find more in-depth videos and information to get you started and off the ground. If you got value out of this video, show us your appreciation by clicking on the like button, share it with your friends and family and to get more videos like these make sure you subscribe.

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Top 5 Best Support Ticket Systems

 

Hi guys, if you're, currently searching for the best support ticket system, then this video is for you. There is an excellent support ticket softwares on the market to help you find one. We'Ve listed five of the best support ticket tools. You'Ll find all the links Down Below. In the video description before we get started, I do want to mention that this video is not sponsored by any of these providers. I'M simply going to give you my honest opinion, based on my own experience and based on some further research. I'Ve done on each of these providers. However, if you do want to support my channel, you can use my referral links Down Below in the video description to sign up, for whatever provider you choose to go for and for some providers you may even get an additional discount by using my referral link. 

So let's get started the first one on the list: zendesk zendesk is an email, ticketing system, that's ideal for teams that use multiple support channels and want a centralized Hub to connect with their customers seamlessly across these various channels. This helped their software is especially useful for bigger teams with a large customer base, as it helps integrate all customer interactions into one system, thereby providing teams with Rich context into past customer interactions without having to do much digging zendesk allows teams to conveniently track organize and Resolve email tickets, while also empowering customers to resolve their own problems with the help of its Community forums and self-service knowledge bases. Zendesk is also designed for you to help your customers across platforms, email, Twitter, Facebook, Messenger phone, SMS, WhatsApp and more, and it's frequently updated to support new Networks. I could easily follow conversations across channels without having to leave my browser. 

This means customers can connect anytime anywhere on any channel and get the same level of service from me. However, it's pretty expensive, but between the call center, the customizations for the knowledge base, chat, bot and Reporting. The pricing is absolutely Justified and if these features still aren't enough for you, Zendesk Marketplace has over 1300 apps to integrate with, or you can always build. Your own send desk apps. The paid plans start at 49 per agent per month billed annually. Okay. Next, let's talk about Zoho desk, you may be familiar with Zoho as a customer relationship management tool, but they also make a support solution for customer interactions. Zoho desk includes a lot of The Usual Suspects like a shared inbox and a knowledge-based tool. 

They also have more advanced offerings like AI, assisted response and advanced automations for things like conversation, sorting and tagging, if you're currently using other Zoho products like the CRM tool, Zoho desk integrates seamlessly with them. Soho desk's AI enabled chatbot Xia is also impressive. It processes, questions that directs customers to specific knowledge-based articles converts chats into trackable tickets, identifies sentiment flagging any negatives and alerts managers about unhelpful Solutions. The platform also has an advanced response: editor with Snippets and intuitive keyboard, shortcuts, making it easier for agents to respond to customer inquiries. However, there are more advanced features and even some basic ones like live chat are only offered on their highest cost Enterprise plans, which could be over budget for some teams. There is a free plan available, and the paid plans start at 14 per user per month when built annually. 

Next, we have Freshdesk functions as a One-Stop shop for customer support teams. It really shines when it comes to ticket assignment, and you can assign tickets based on an agent's skill set or workload or just distribute tickets evenly across your team. No more taking time out of your agent's day to ask about their bandwidth before dishing out tickets. Freshdesk unifies all its support channels, including WhatsApp, Instagram, Facebook, Messenger email and more via fresh chat, keeping tickets and conversations in one place with built-intime. Tracking entire teams can also track how long they spend with customers and work towards improving resolution times. 

The app can also turn responses to customers into knowledge-based articles making. It super easy to build a help center without manually building out a new q. A page Freshdesk comes in at a much lower price point. It even has a free plan, making it a more affordable option for small businesses. The paid plan starts at 15 per user per month built annually. Next, we have intercom the customer messaging platform places focus on enabling companies to build genuine relationships with clients through each stage of the sales funnel using intercom users can communicate with clients via email, live chat, push notifications and in that messaging, these options enable companies, large and Small to reach the right people on every platform at the right moment, another great intercom feature is that it allows users to create comprehensive knowledge bases. Thus, clients can easily and quickly find the answer to complex and simple questions without needing to speak with a customer service. 

Representative, of course, intercom's messaging capabilities also make it easy for clients to connect with agents when necessary. An advanced feature intercom offers is the in-depth report that the company receives each time. A client issue is resolved. This information helps organizations revisit the knowledge base and make changes to help documents as necessary and for the pricing. Intercoms pricing is based on seats and reach. They don't offer a free plan, but their starter package provides the core tools to support onboard and engaged customers for 74 dollars a month when billed annually. The start package includes two seats with a maximum reach of a thousand people followed by fifty dollars per month. For each additional thousand, people, intercom doesn't provide public pricing for more for their support, engage, convert or intercom for Enterprise packages. 

Next, we have HubSpot HubSpot's help desk tools. Let you log organize and track customer support tickets. All on One dashboard, that's accessible to your entire team. Reps can view all Communications made on the ticket and oversee the cases progressed throughout the entire troubleshooting process. Tickets are also linked to customer records, making it easier for customer service reps to reference past engagements with the company. With the help desk feature. Hubspot will automatically create a ticket when a customer fills out a form, sends an email or reaches out through live chat. Additionally, HubSpot provides tickets analysis that customer service managers can use to track their team's performance. This data includes important metrics, like agent response time, ticket volume and more which indicate if a team is meeting customer demand, if not management, can investigate individual rep workflow and identify key roadblocks that are preventing the team from achieving business goals. 

The price ranges between 18 and twelve hundred dollars per month if billed annually HubSpot service Hub also offers a free plan. So now, which support ticket system is the right choice for you. Each of these five options has its unique benefits. So, you need to consider your needs before making the right decision. Like I said earlier, my work is supported by affiliate commissions. So, if this video was helpful, you can check the links in the description again that helps a lot. So, thank you. Whichever tool you choose, we'd recommend trying the free version first risk-free and if you like it more, you can upgrade other than that. 

It's up to you. So hopefully this video will help you out. If it did, please leave a comment and click. The like button that helps too and goodbye for now.

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AIMagicStudio Review: Transform Your Video Creation Effortlessly with AI

 

Introduction

In today’s digital world, video content is king. But creating high-quality, engaging videos can be time-consuming and expensive. That’s where AIMagicStudio comes in. This AI-driven tool makes it easy to turn any keyword, URL, or Amazon product into stunning videos — with no technical skills required. But does it live up to the hype? In this review, we’ll dive into what makes AIMagicStudio unique, who it’s for, and whether it’s worth your investment.

What Is AIMagicStudio?

AIMagicStudio is an innovative AI-powered video creation platform designed for content creators, social media marketers, and entrepreneurs. The platform allows users to create professional videos by simply entering a keyword, URL, or Amazon product link. AIMagicStudio handles everything — generating scripts, selecting visuals, creating AI-driven voiceovers, and adding custom subtitles. The result? High-quality videos in just minutes.

Key Features and Benefits of AIMagicStudio

Here’s what sets AIMagicStudio apart from the competition:

1. 
   

2. Keyword to Video
   
   

3. Enter a keyword and watch AIMagicStudio transform it into a video with engaging content, visuals, and voiceovers. Perfect for educational, promotional, and informational content.

4. 
   

5. URL to Video
   
   

6. Got a blog post or web page you’d like to turn into a video? Simply enter the URL, and AIMagicStudio will create a visually captivating video, complete with a professional voiceover and subtitles.

7. 
   

8. Amazon Product Review Videos
   
   

9. Affiliate marketers and product reviewers can quickly turn Amazon product URLs into stunning review videos, complete with images, product information, and unique AI voiceovers.

10. 
    

11. Custom AI Images
    
    

12. AIMagicStudio generates personalized AI images to create unique, branded visuals that boost engagement and brand recognition.

13. 
    

14. Automatic Subtitles and Voiceovers
    
    

15. Enhance accessibility and engagement with professionally styled subtitles and AI-generated voiceovers. No need to spend hours editing!

16. 
    

17. Flexible Plans and Credits
    
    

18. AIMagicStudio offers a one-time purchase Starter Plan, with optional Essential, Advanced, and Elite credit packages. Credits never expire, so you only pay for what you use.

How Does AIMagicStudio Work?

AIMagicStudio makes video creation as simple as a few clicks. Here’s how it works:

• 
  
• Step 1: Enter your keyword, URL, or Amazon product link.
• 
  
• Step 2: Customize your video settings, including layout, voiceover, and subtitle styles.
• 
  
• Step 3: Click to create! The AI will handle the heavy lifting, generating scripts, visuals, and a finished video.

You can then download your video or use AIMagicStudio’s scheduling features to automate content distribution (Pro and Premium users).

Pricing and Plans

AIMagicStudio offers multiple plans to suit different needs:

• Starter Plan ($17 one-time): Provides basic features with no recurring fees. Ideal for small creators and those who want to avoid monthly subscriptions.
• 
  
• Pro Plan ($27/month): Includes enhanced features, more storage, and advanced customization. First-time users can start with a $7 trial for 7 days.
• 
  
• Premium Plan ($67/month): Unlocks personalized AI images, bulk scheduling, advanced subtitles, and access to millions of stock assets.

Additionally, AIMagicStudio offers flexible credit packages (Essential, Advanced, Elite) to complement the Starter Plan.

Who Is AIMagicStudio for?

AIMagicStudio is ideal for:

• 
  
• Content Creators: Effortlessly produce engaging video content for YouTube, TikTok, Instagram, and more.
• Affiliate Marketers: Create Amazon product reviews in minutes and boost commissions.
• Small Business Owners: Promote products and services with high-quality videos.
• Entrepreneurs: Automate video marketing to save time and focus on growing your business.

Pros and Cons of AIMagicStudio

Pros

• 
  
• Easy to use with no technical skills required.
• Affordable one-time purchase option (Starter Plan).
• High-quality AI-generated voiceovers, images, and subtitles.
• Flexible credit packages — pay only for what you use.
• Automated content scheduling for Pro and Premium users.

Cons

• Pro-Plan does not include automatic scheduling.
• The interface may take some time to master for advanced features.

Is AIMagicStudio Worth It?

If you’re looking to save time, create high-quality videos effortlessly, and improve your content marketing, AIMagicStudio is a game-changer. It offers flexible options for creators of all sizes, and its AI-driven approach makes video creation faster and easier than ever before.

Final Verdict

AIMagicStudio is a must-have for anyone serious about video marketing. With powerful AI tools, flexible pricing, and a user-friendly interface, it transforms how you create and distribute content. Don’t miss out on this game-changing tool.

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